FAQs
About Advantages(Fohome)
Where is your factory? Can I visit your factory?
Where is your main markets?
Our main markets is South America, Asia and Europe, so far 30% of our business is from South America, 29% from Europe, 20% from South Asia, 10% from Southeast Asia, 5% from Middle East, 5% Africa.
Do you have enough experience in manufacturing and export?
Yes, we have more than 25 years experience in manufacturing, and we are a team of professionals with average over 18 years experience in sanitaryware business.
So far we have exported to more than 25 countries.
About Ordering(Fohome)
How Can I order from you?
Visit our website or alibaba online store https://fohome.en.alibaba.com/ or check our catalogue, selected your interested items, submit your inquiry on website or send email to annie@fohomeceramics.com, Our sales will contact with you as soon as possible.
How about payment term? Can I pay deposit less than 30%?
Usually we do with 30% deposit upon confirming order and 70% against original BL copy, or LC at sight.
After we cooperate and build enough trust with each other, we will give you a good feedback on the deposit payment terms. But for the first time, we do require a deposit of 30% as per our financial policy.
What about the delivery time?
Usually we finish mass production within 25-30 days. For the custom sanitarware(toilet, basin, bidet), we can’t use current mould to produce directly, need to make new mold.
Anyway, I will try my best to make it faster and keep you updated on the production status.
Can you do OEM or ODM for us? Can you put our Logo on products?
Yes, we can put your logo and make your package according to your requirement, We can also working together by design some special or unique items according to your request.
Where is your loading port?
We have 3 production factories, shipment can be loaded from Yichang port, Qingdao port and Lianyungang port.
Can I send my QC people to check the products quality in your factory/warehouse?
Of course yes. And if you don’t have people in China, I can ask our independent QC to inspect the products and send the inspection report, photo or video to you before loading, furthermore this is free of charge.
We are working hard to make us to be your reliable supplier in China.
What’s your MOQ?
Consider the ceramic parts are easy damaged with LCL shipment. Usually we require 100pcs for single item, and all items ordered in one time must be able to reach quantity of one 20GP container.
How you think about your quality and prices?
Well, Every manufacturer said they produce high quality products. We maybe not the best in China, But all of products are manufactured with A grade.
And for prices, It is not the lowest forever, only lower, so we are not work for cheap prices. But we are proud to say we have the best balance for quality and prices, plus the service you can get from here, you will not regret for working with us.
How soon can I expect a sample to be ready?
Sample usually can be finished in a week. If the sample you need is the new design model, we will need xx days to make a new mold, xx to finish sample.
Can I ask for your Trade Assurance? Can you send us some types of agreement and warranty policy?
Yes, sure. Please you can see a picture showing our credit quota on Alibaba which is verified and audited by Alibaba as 3rd-party.
We always send a signed and stamped Invoice as well as Sales Contract. They both work as legal agreements to streamline our responsibilities and what we shall bear in case of after-sales complaints.
How you ship the products?
If the products is full containers, then we can ship the products without pallets. For LCL shipment, all products are packed well in plywood pallets with sticker cleared noted what’s in pallets and shipping mark.
About Pre-Sales and After-Sales(Fohome)
Can you provide me the products photos to put on my website and catalogue?
Yes, high resolution photos can be provided after order confirmed. Most our products already have a lot professional photos, If don’t have we can be of help to shoot and provided.
What happens if product is damaged when I receive the goods?
We understand your concern. After all, it’s a long journey from China to your country.
So far we haven’t received any feedback about damage.
How do I know my order status?
We will confirm back lead time to you once receiving order. and start production once receiving 30% deposit. Generally one order with 1x40HQ can be finished within 30days. We will update the production status every week or two weeks with providing production photos or videos. Of course, packaging photos, test photos and packing photos will be provided to you in due time.
We also follow up the shipping status till you get container.
Building material and your products are new industrial and product for me, I want to try but with some worry.
We fully understand your worry, Any new starts need to take time to verify it is successful or not. We have been in sanitaryware for more than 28 years, familiar with different market, standard and customer requirement. We can offer all the support to develop the market with you together. Let us talk details deeply.
How do you ensure your product quality?
Firstly we are familiar with standard of different countries and customer requirement. We will meet an agreement on the quality. All products are 100% tested on visual inspect, size and function inspect before packing.
How you dealing with customer complaint?
Well, our products very seldom have quality complaint especially function complaint. But in case it happens, We first need client send the complaint photos/videos to determine the cause of the problem, come up with a solution. If It’s our fault, We will take the responsibility to the end, If it’s not our fault, we still help customers until the problem is solved.